Welcome to HQWiFi. Queenstown and the Southern Lakes Premium Wireless Internet Service. We've compiled some basic guides to help you sign up and use our service. Be sure to check here for solutions to many common problems you may encounter with your system or managing your account. Connecting to HQWiFi
The Splash Page
Self Registration
Instant Access Services
PrePaid Services
The User Control Panel Due to the Nature of WiFi and the 2.4 Ghz Frequency there are things than can affect signal beyond our control We hope this page will prove to be a source of information that helps you with your connection and your HQWiFi experience. HQWiFi Locations and Resellers are available here. Good Luck and Happy Surfing.
HQWiFi Team |
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Connecting to HQWiFi | Back To Top
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Connecting With Windows Based Wireless
Power up your computer and make sure your Wireless is turned on, there may be an external switch.
Right click on the wireless icon in the lower right hand cornet of the screen and select View Available Wireless Networks. Should none appear, hit Refresh available networks list on the left.
Select and connect to HQWifi once it appears.
Open your web browser and head to your favorite website, you will then be presented with the HQWifi Login Page |  |
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Connecting With 3rd Party Wireless Utility
Power up your computer and make sure Wireless is turned on, open your Wireless Connection Utility.
Different manufacturers have different software to manage the wireless, most are running by default and may prompt you to join a network. If not, locate the program under the start menu.
You will need to Refresh available networks or do a site survey. Select and connect to HQWifi once it appears.
Open your web browser and head to your favorite website. You will then be presented with the HQWifi login page.
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Connecting With a Mac
Turn on your wireless by selecting the AirPort icon on the menu bar & clicking Turn AirPort On.
AirPort will automatically scan for wireless networks in range, once found, it will display them in a list.
Click on either HQWiFi or HQWiFi Extend, the preferred network is the extend network as it will most likley have the best signal at your location.
We recommend having at least 3 bars on the AirPort icon for a stable connection.
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The Splash Page |
| The Hotspot login page contains the following elements:
1.Menu to Access Headquarters
2.News / Updates Section
3.Account User Login form
4.PrePay User Login form
5.Link for 2 Minute Trial
6.Link for new account
7.Link for Instant Access
8.Connection Details – Status Menu to Access HeadQuarters
Top Menu to get to further information within the HeadQuarters Website or Manage Account, you can access free zones, products, FAQ, support information, details about coverage, card retailers and our Terms and Conditions.
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News / updates
Periodically we will be performing updates or changes of which users will need to be made aware. We will do this through the top News Section as well as through news on the HeadQuarters Website.
Account Login & PrePay Login Forms
Used to login to our system once you have setup a code or gained and access code via IAS or PrePay Cards.
Trial
The Trial is available for 2 Minutes in every 24 Hour segment. We recommend you try this before scratching your prepaid card, purchasing Instant Access or signing up for an account.
You can also browse the Free zones available via the “Free” Link on the top menu. Free Zones are websites available from around the region for your your information. They are also a good way to test your internet connection. |
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Register An Account
If you would like to purchase a user account then simply click on Sign Up Here and will be redirected to the Create Account Page. After successfully creating a username and password you can login and choose from one of our plans that suits your needs.
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Purchase IAS
If you would like to purchase an IAS, click on the link, select service, fill out your Credit Card details and on successful processing you will be presented with a 16 Digit Code to login to the Hotspot system
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Connection Details – Uplink Status
The Connection Details – Uplink Status has several useful bits of information when seeking advice. First we have the Uplink Status Light. Depending on the systems current connectivity this will be one of three colours.
- Green if the connection to the internet is good,
- Orange if it can only connect internally to our systems
- Red if the Hotspot is unable to contact either HQ or the internet.
When the light is Orange you will probably still be able to browse Queenstown.com and other internal or Free sites, but the internet may not work. Chances are we already know about it, but there is no harm in calling us to let us know that you are affected.
Other information below this is to help a support technician resolve any issues as you are on the phone with them.
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| User Control Panel You You can Access the UCP via the HeadQuarters Website, Click to HQWiFi - Manage Account, or use the manage account link on the HotSpot Login Page. You will be asked for your username and password. The UCP Uses HTTPS: Secure Sockets layer and is secure. When login is successful, you will find yourself on the main screen of the UCP:
You can access various system functions via links. On the main screen You will see the
overview for the logged on user. These data are grouped in:
1.General information
2.Personal Data
3.Service Data
4.Limits and Quotas
Using the menu options, You can list the invoices, overview the traffic, enter card numbers (fill
up cards are accepted only), buy services and define the type of the service to use.
Editing personal data
Use option Edit personal data to edit the logged on user’s personal data (if the function is enabled in ACP / System settings). | 
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Watching the traffic report
To track your all time traffic, use the option Traffic report. With the help of this function, You an get overview to your yearly, monthly and daily traffic. You can see all logins, logouts, online time per session, uploaded, downloaded and total traffic. In detailed traffic report, You can also see the MAC address of the CPE and the assigned IP addresses.
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Listing the invoices
To track your payments, use option List invoices. It will list all your payments, the invoice umbers, the dates of the payments, the added MegaBytes, hours and days. You will also have a overview to your financial standing (internal credits): You can track the credit fill ups and the balance. |  |
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Using the fill up cards
Fill up cards are used to increase the user’s money credits. The available money credits are isplayed in the group General information. If You want to increase your available money credits, select the option Redeem voucher and enter the correct fill up card’s secret code. Be sure to enter the correct number. By default, You have 3 tries while your account gets blocked and only managers can unblock it.
When You successfully enter the card code (16 digit number), on the main UCP screen You an see the new amount of the available money credits. You can also track the credit fill ups using the option List invoices as it was described before.
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Selecting services
In Radius Manager UCP You can select the desired prepaid service You like, if the service election is enabled in ACP system settings. To select a service, use option Change service type. It will list the available prepaid services on a next screen. Select the desired service You need and click button Change service.
On the next screen You have to confirm the service selection. If the actual service was not monthly, the service change will be done immediately. If the actual service was a monthly service, the service change will be scheduled to the date when the actual service expires.
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Buying services
1. If the actual service is the needed one, select option Purchase service.
2. On the next page You will see the current service’s description.
3. Enter the amount You want to buy. For example, generally it will be Qty 1, i.e. buy another month.
4. On the next page, select the dps payment method. Folow the on screen instructions and the system will add the required MegaBytes and / or
time to your account.
You can track all transactions in List invoices.
The term “amount” is universal, and it means the amount of the service. So, if the service is a monthly service, You will enter 1 to buy one month prepaid Internet service.
There are special services, like additional monthly credits. They can be used for monthly MegaByte based services, when the account has not yet expired (date), but there are no more available traffic for the user. In this case You can buy additional MegaBytes for the current month. The system will handle these transactions automatically and displays warning message about the actual mode when buying services. |  |
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Trial HQWiFi
Test your wireless connection with the Trial, this will give you 2 minutes access to try a few websites and make sure you have a good connection. If you are happy with your connection either enter a prepaid card number and password or click Sign Up. If the connection is not satisfactory, it may be related to your location. Try moving to an area that has better signal or ask reception if an extender is available. |
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Email
Your outbound email is the responsibility of your email provider. If you have difficulty sending email, you can contact us or your email provider for information on setting this up. |
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| HeadQuarters recommends a signal strength of 60% or more before connecting to HQWiFi & browsing the Web. |
| If you require further assistance, please call the support number below and be sure to note your connection details so we can assist with getting started.Support Line: 03 441 2779 |
