Business Support

As a business you rely on accessing information via computers. Problems may arise through systems failure, operator error or user misunderstanding. Businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them.

Our support technicians monitor and maintain your computer systems and networks. They install and configure computer systems, diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face.

Your business level support is available on a day to day basis between 8am to 9pm 7 Days a week. You benefit from three technicains with combined knowledge and experience of over 25 years. As a business support customer our guarantee is to respond to your support requests within 4 working hours.

Contract Support

Do you have 5 or more users? Then this option is for you if you want to track and report on your support usage.

You will have access to our sales and ticketing system and all information relating to your IT Business Support.

With our Contract Service Level Agreements (SLAs) our support to your business is customised to your exact needs. Start with the basic support package to receive free phone support, if you need more, simply add modules that suit your business requirements.

Proactive; Prevention rather than reaction. You systems will be monitored by our technical response team and should an alert arise it will be dealt with in a priority cue and in most cases be resolved before it affects the operation of your business.

Outsource your IT; A more cost effective option. You will get increased productivity and reduce time spent by staff trying to read manuals, operate your software or learn the management of your network. For less than the cost of a full time IT Administrator on your payroll, outsource for the same benefits.

Safety Net; We're there to catch you. With our watchful eyes on the security and operation of your network you can rest assured that any problems will be dealt with quickly and effeciently by our team.

Customer Relations; Knowledge is Power You want us to deliver! You will have access to our sales and ticketing system and all information relating to your IT Business Support.

Contact HeadQuarters today to discuss your Business Support needs